Customer Service & Warranty

Our return policy in brief

• Please contact Samaray before returning any items.
• You can return the product within 30 days of delivery.
• The product must be in new condition.
• To avoid possible customs charges, please clearly mark the package "RETURNED GOODS".
• Do you want to switch to another product? You can do that, just contact us.
• If a package is not collected, you may have to pay a handling fee.

Return policy

Please contact Samaray Ltd before returning any products.

It is advisable that the consumer checks the delivery to verify that it is correct and error-free. When making a complaint, the customer contacts Samaray Ltd and provides relevant information and the reason for the complaint.


Return conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is damaged or used, the product shall not be refunded. Be sure to include contact information with the return and if possible, please provide us with a tracking number. Samaray Ltd suggests that you obtain a receipt and Parcel ID for the return from the delivery service, as this will make it easier to track the return if necessary.



Return a package

If a returned item is shipped internationally, please clearly mark the package "RETURNED GOODS", to avoid possible customs charges. Samaray Ltd is NOT responsible for any return costs from customs. All costs incurred are the customer's responsibility.

Do you want to switch to another product?

Return the product you received and send us an email telling us which product you want instead.

Transport damage

If the item goes missing or upon receipt you notice that the item has been damaged during transport, you must report this to us immediately.

Unreleased packages

For packages not redeemed at your post office within 14 days, Samaray reserves the right to charge you a handling fee to cover return shipping and the shipping companies' administrative costs.



All inquiries: info@samaray.se